Home > Services > Infrastructure Services

Infrastructure Services

UMS Infrastructure Services is a leader in managing and maintaining landscapes and the built environment. Our dedicated and highly trained staff are supported by specialised systems comprising the following:


General Project Management Services

• Scoping works and determining required outcomes
• Working with design consultants
• Preparing tender/quotation documents
• Seeking prices from suppliers/contractors
• Evaluating submissions and providing recommendations
• Engaging preferred suppliers/contractors (including audit of OHS&E  
• documentation and insurances)
• Supervising construction
• Facilitating Final Completion auditing and documentation
• Management of defects liability period
• Development of maintenance schedules and specifications


Specialised maintenance management system

• Modern/functional information management system
• Hand held wireless technology
• GIS/GPS capability
• Specialised reporting


Integrated management system

• Environmental Management systems accredited to ISO 14001
• OHS Management systems accredited to AS/NZS 4801
• Quality Management Systems accredited to ISO 9001


Supply chain management

• Just-in-time operation
• Streamlined ordering processes
• Rapid response supply
• Buying power


Resources

• Experienced management and technical staff
• Call centre operations
• Skilled and dedicated workforce
• Modern fleet and equipment
• Large geographic spread


UMS Infrastructure Services delivers a diverse range of services that assist clients to optimise the quality and functionality of their assets including:

Graffiti Management
Roadside Infrastructure
Open Space
Event Management
Civil Handyman Services


Graffiti Management

Innovators in graffiti management


UMS is a leading supplier of infrastructure maintenance services to a growing and very satisfied customer base in the government and private sectors. The total graffiti management program offered by UMS which works in conjunction with our specialised maintenance management system places us as an innovative and high performing service provider.

Our total graffiti management program covers so much more than the traditional theory of simply responding to graffiti and removing it. UMS can manage this entire process for your city and community, or you may choose to enhance your current service with elements or our program. Please take a moment to consider the significant benefits of adopting a total solution to this community-wide problem.

Innovative graffiti finance program

Our Total Graffiti Management Services include:

• Graffiti minimisation prevention initiatives
• Digital data capture and reporting
• Web accessible reporting and real time job tracking
• Graffiti auditing, inspection and reporting
• City wide clean ups or pilot programs
• Rapid response graffiti removal crews
• Specialist resources and equipment
• Specialised graffiti management software and reporting capabilities
• Specialised photographic tag register integrated with graffiti management software
• 24/7 centralised call centre and hotline facility
• Community awareness and education programs
• Graffiti removal kits for traders and facility users
• Surveillance cameras and security management
• Anti graffiti coatings and applications
• Co-ordination of Key stakeholders, including police, rail authorities etc


Techniques implemented by highly trained UMS graffiti teams include:

• Colour matched paint out - the colour is then recorded on our database for future reference

• Low pressure and high pressure spray - this process involves using specialist equipment such as water blasters and hot water steamers. This process can be used in conjunction with chemical removal where graffiti is extensive and difficult to remove

• Chemical removal - UMS uses a range of chemicals, which can be used for different surface types. The range of chemicals used has been carefully tested and chosen based on their impact on the environment, consideration of work safe requirements, and their ability to remove graffiti.


Removal Methodologies specifically designed for following:

• Painted Surfaces
• Powder Coated Surfaces
• Metal Work Surfaces
• Galvanised Surfaces
• Unpainted Brick Surfaces
• Unpainted Concrete Surfaces
• Unpainted Timber Surface – Rough Sawn Paling Fences
• Glass Surfaces
• Other Unpainted Timber Surfaces
• Asphalt Surfaces
• Perspex Surfaces
• Heritage Surfaces


UMS Graffiti Database

Through our wide range of graffiti removal contracts, Urban Maintenance Systems has developed Specialised Graffiti Management Software.

The features of our Graffiti Management Software include:-
• Tag Database (Register)
• Records costs per location, per tag
• Photographic records
• Daily, Weekly, Monthly Reports
• Monitors hit frequency
• Identifies Hot Spots
• Measure campaign effectiveness

Our system is regularly used to assist Vic Police and Transit Police with reports of tags found within some of our contracts. These are entered into our database and regularly provided to the police. This allows for multiple convictions when an offender is caught, as each graffiti “artist” has his or her own individual “tag”.

Urban Maintenance Systems Pty Ltd realise that most contracts will be different in format which means that each contract will have varying software requirements to deliver the specific requirements of the client. UMS has developed contract specific programs which provides all necessary information to the client in a format that most suits their existing operational structure.

UMS are able to generate daily and weekly reports for the Contract Supervisor which would provide all necessary information to manage budgets, understand what work was completed and what work was not completed etc.

The UMS “Tag” register has been used in prosecution cases in conjunction with the Victorian Police. This means the offenders can be prosecuted for a wider spectrum of graffiti attacks and it can gauge the extent of the offenders attacks. It can also be seen as a preventative tool in the fight against graffiti as the more graffiti related prosecutions the register helps deliver, the less graffiti vandals are on the streets of our cities. This delivers an obvious added benefit to clients as it will potentially reduce the annual graffiti removal expenditure significantly.

This tag register can be offered as an addition to out contracts if it is deemed appropriate and beneficial. Tag register information can be shared between municipalities and cross matched to strengthen legal cases


Digital data reporting devices

Many government agencies and private businesses now require 24 hour removal of graffiti, especially where it is offensive.

Real time capture and recording of graffiti removal is therefore becoming more important for these asset owners.

UMS has developed digital data capture and reporting software to enable this to become a reality. Field staff receive the request from our Call Centre via GPRS data transfer into a hand-held digital receiver. Once the work is completed the job is closed and data is returned via GPRS to our Graffiti Management Database for reporting.

Field staff can also create jobs proactively on site.

Each job includes data capture relevant to the work, as well as before and after photographs. All data is imbedded and tracked against the job.

Clients are then able to view jobs in real time by accessing their records through our secure website.


Bill Posters

Bill posters are comparable to corporate vandalism as they are usually advertising events organised by private businesses. These posters are often posted in an uncontrolled manner without the permission of the owner of the asset.

Telegraph poles are a prime target for posters of commercial nature.

These posters often attract more posters with a consequential build up around poles on a daily basis.

Given the high traffic volumes on City streets, there is a great possibility that posters can become litter. Posters can deteriorate and end up in the streets and ultimately pollute our waterways through the stormwater system.

Our solution to Bill posters, as with all forms of graffiti, is rapid removal. The UMS Bill Poster removal strategy encompasses our revolving removal process, whereby we vary the removal routine, including removal time and cycles, so as not to become predictable to the companies who are putting the posters up.


Graffiti Removal from Private Property in NSW

Changes to legislation in 2002 empowered NSW Councils to remove graffiti from Private Property as well as their own assets. This change in the law provided Councils with the opportunity to eliminate the blight of graffiti in their local areas.

The Local Government Amendment (Graffiti) Act 2002 commenced on 19 July 2002. Under section 67A of the Act, NSW Councils have the power and therefore the responsibility to remove graffiti, where the graffiti can be seen and accessed from a public place.

Additionally, under section 67B of the Act, NSW Councils can remove graffiti, with the consent of the owner/occupier where the graffiti can be seen yet inaccessible from a public place.


New Graffiti Laws in Victoria - Graffiti Prevention Act 2007

This recently proclaimed Act is an important part of the Victorian Government’s graffiti management strategy which aims to:

• prevent graffiti from recurring;
• remove and clean-up existing graffiti;
• enforce graffiti laws; and
• use technology to help detect and deter graffiti offenders.

There are six new offences under the Graffiti Prevention Act 2007

• Retailer specific offences, i.e. selling a spray can to a minor other than circumstances where the person can demonstrate that they need the paint for employment purposes, and advertising a prescribed graffiti implement for sale, if the advertisement is likely to incite or promote unlawful graffiti.

• Graffiti offender specific offences, i.e. marking publicly visible graffiti on property without the owner’s consent, marking publicly visible graffiti that would offend a reasonable person, possessing, without a lawful excuse, a prescribed graffiti implement while on or adjacent to public transport property or infrastructure, or where the person is trespassing and possessing a graffiti implement with the intention of marking unlawful graffiti.

Councils have increased powers and responsibilities under the Act which:

• establishes a new regime for the removal of graffiti by Councils on private property where that graffiti is visible from a public place; and

• empowers authorised Council officers to serve infringement notices on persons believed to have contravened the new restriction on the sale of spray paint cans to minors.

Heavy penalties will apply and a key aim of this Act is to provide Victoria Police with new search and seizure powers. It is also designed to provide Councils with the power, subject to the consent of the owner or occupier, to enter private property to remove graffiti. The Act does not however impose any obligations on Councils to remove graffiti from private property if they do not wish to do so.

Broadly speaking, the process involves giving notice to the owner or occupier of the property and obtaining the consent (in most cases) of the owner or occupier to the graffiti removal.

Back to top

Roadside Infrastructure

Cast your mind around your road network and consider the value of your road furniture assets that form part of our overall infrastructure provision.

Today more than ever, government authorities are exposed to increased risk and litigation. They are under constant pressure to provide safe and well maintained assets for road users and local communities as well as develop and implement sound strategies for asset preservation.

Urban Maintenance Systems is Australia's leading specialist provider in the provision of road infrastructure maintenance services. By packaging the following assets and services into a well structured term-based contract, UMS has the ability to reduce your ongoing maintenance costs and at the same time improve the overall quality and functionality of your assets.

Our innovative road infrastructure maintenance service can be specially designed/adapted to integrate with your current and future asset management requirements. It is further strengthened with the support of the following value added initiatives:


Innovative financing - PPP

UMS can assist its customers with an innovative "off balance sheet" financing facility. This unique financing option eliminates the need for government authorities to raise capital to fund critically needed assets but expense the cost of asset design, procurement, installation and maintenance over a term based period.

Back to top

Open Space

Today more than ever, government authorities and private organisations are exposed to increased risk and litigation. They are under constant pressure to provide safe and well maintained assets for open space users as well as develop and implement sound strategies for longer term asset preservation.

Urban Maintenance Systems is Australia's leading specialist provider in the provision of open space infrastructure maintenance services. By packaging the following assets and services into a well structured term-based contract, UMS has the ability to reduce your ongoing maintenance costs while improving the overall quality and functionality of your assets.
 

With operations and clients in Victoria, New South Wales and Queensland, UMS is well placed to provide open space services to local government and other clients.

Our innovative open space maintenance service can be specially designed/adapted to integrate with your current and future management requirements to satisfy the needs of facility users or property managers. It is further strengthened with the support of the following value added initiatives:

Innovative financing - PPP

UMS can assist customers with an innovative "off balance sheet" financing facility. This unique financing option eliminates the need for customers to raise capital to fund critically needed assets but expense the cost of asset design, procurement, installation and maintenance over a term based period.

Back to top

Event Management

One off events can be difficult and challenging to manage. Finding appropriately skilled and experienced staff that are available for an event is often the biggest hurdle. Often events logistics fail or have poor outcomes because staff are asked to juggle a project with their other commitments.

Urban Maintenance Systems have successfully assisted many of our clients in this area, either managing the total event from start to finish or assisting with a particular stage or phase of the project.

We have in house the capability, proven experience and resources required to manage a wide range of events for our clients. Some of these include:

Traffic Control

• Advice and consultation services
• Liaison with Traffic and Road Authorities
• Major Road and intersection traffic flow diversions
• Stop/Slow traffic control
• Pedestrian Control

Roustabout

• Providing handyman and other trade resources to undertake ad-hoc works on a reactive basis

Maintenance & Repair

• Signage and Furniture installation projects
• Building refurbishments and upgrades
• Programming of services
• Providing experienced resources to manage implementation

Current and past Projects

Australian Formula 1TM Grand Prix

Urban Maintenance Systems is proud of it’s association with the Australian Formula 1TM Grand Prix. Having been involved in every event since the move to Melbourne in 1996, UMS is currently into its fourth long term contract with the Australian Grand Prix Corporation.

The scope of services provided by UMS can be categorised into two main areas being Traffic Management (major road closures and localised traffic management) and Infrastructure Services (removal, reinstallation and management of park infrastructure assets).

Some of these assets include:
• 12 km of timber post and chain fencing
• Over 500 road signs
• Temporary speed humps
• Park seats and benches
• Illuminated signage
• Flag poles
• Bollards

2007 World Swimming Championships Melbourne – Roustabout Services

2006 Australian MotoGP – Traffic Control

2006 Commonwealth Games Melbourne – Traffic Management Services/Roustabout Services

2000 Olympic Games Sydney – Signage and Traffic Management Services

Back to top

Civil Handyman Services

Ever had one of those difficult jobs that requires the services of a concreter, asphalt installer, brick layer, landscaper and included street sign installations on a busy road or car park requiring extensive traffic management?

Ever spent a day on the phone ringing around trying to source and coordinate 6 or 7 different contractors willing to spend an hour each on site to complete their small task, only to find they charge you for a minimum 4 hours on site and the entire job ends up costing 2 or 3 times what it should?

As innovators in the local government infrastructure industry, Urban Maintenance Systems now has the solution. We are proud to announce the addition of a new service to our already broad range,


UMS Civil Handyman Services

This new service gives UMS the unique distinction of being the first Victorian company to offer what we like to call Civil Handyman Services. One call to UMS is all that is required to fix up those jobs that often get put into the “too hard basket” or delayed due to the number of contractors required and the costs associated with minimum charge operators.

We have in house the capability, proven experience and resources required to manage a wide range of projects for our clients. Some of these include:
• Footpath Repair & Maintenance
• Concreting
• Asphalting
• Brickwork
• Hard & Soft Landscaping
• Signage installation
• Traffic management

UMS Civil Handyman Services is the result of an identified need within local government and other clients for a service provider willing to tackle the smaller, often difficult footpath and car park repair jobs that other contractors are unwilling to perform.

UMS offers a full service that incorporates:
• Excavation and preparation of site
• Disposal of existing material
• Supply and installation of new assets
• Installation and repair of associated drainage assets
• Reinstatement of works (including landscaping)
• All associated traffic management and pedestrian control
• Signage supply and installation

Back to top