Quality Assurance


Our quality management system enables our business through documented processes, checks and reviews, to operate efficiently and cost effectively, improving internal administrative efficiency and meeting customers needs and expectations.

Scheduled internal and external auditing ensures our processes and procedures meet the required internationally recognised standards.Certification of our quality system gives our customers and our organisation confidence that our quality system is working efficiently and meets international standards of excellence.

It also provides an independent vertification for our customers that we have an effective quality system in place. Continued certification is an on-going process that encourages continuous improvement and supports the achievement for our organisation’s goals and objectives.

Urban Maintenance Systems can ensure a consistent quality outcome (certified to ISO 9001) by using the following processes:

  • Quality plans
  • Service blueprinting
  • Management System
  • Continuous improvement
  • Internal Audits